Return Policy - The Home Depot (2024)

• We require a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with The Home Depot store credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.

• Returns made without a valid proof or purchase may be refunded as a Store Credit at the lowest advertised price.

• Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made.

Products purchased at The Home Depot Design Center can only be returned at The Home Depot Design Center. Products purchased on homedepot.com or in one of our stores cannot be returned at a The Home Depot Design Center.

Defective or damaged Major Appliances:

Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. If any exists, the customer should notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by contacting Customer Support by texting “Support” to 38698, 24 hours a day, 7 days a week, or calling for assistance at 1-800-430-3376, 7 days a week, 6a.m. - 2a.m. within 48 hours of delivery/the time of pick-up at the Service Desk.

Missed Deliveries: If a customer does not accept a delivery within 30 days of the unit(s) arriving at the delivery facility, the order will be cancelled, and the unit(s) will be returned.

Everyday Guarantee:

Most plants are returnable within 90 days. Perennials, trees, roses, and shrubs have a 1-year guarantee and can be returned after 90 days for Store Credit. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support by texting “Support” to 38698, 24 hours a day, 7 days a week, or calling for assistance at 1-800-430-3376, 7 days a week, 6a.m. - 2a.m. within 3 days of delivery and we will ship a replacement at no charge. This policy does not apply to cut flowers or floral arrangements.

Paint Satisfaction Guarantee Policy: If you are not satisfied with your interior or exterior liquid paint purchase, bring your paint and receipt back to the store within 30 days of purchase. We will make it right by correcting your paint or giving you a comparable can of paint.

Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, “OOPs” (store discounted mixed paint) merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. We reserve the right to limit guarantee at our discretion in the event of suspected fraud or abuse.

Call Online Customer Care at 1-800-455-3869 to discuss the next steps and home pickup eligibility. If you used a debit card in-store to buy your appliance, simply bring your receipt to the store, and we'll happily process your refund for you.

Return items that are brought back to the store will be processed instantly.

For returns sent to us by mail or carrier, we'll process your refund after we receive and verify your return. It typically takes about 7 business days to process your return. Once we're done, it may take up to 10 business days for your bank to put funds back into your account. Additional processing time may be required during special events or holidays.